• This issue occurs mostly when professionals click on the finish button and click on the go back button displayed in the next page instead of clicking on the finish button.

  • After completing the sections the professionals will click on the finish button to submit their responses. There are 2 finish buttons which are present on the completion page.


  • If the professionals click on the green finish button the test will get automatically submitted.

  • If the professional clicks on the red finish button they will be redirected to a confirmation page asking for the confirmation to submit the responses.


 
  • If the professionals click on the finish button here the responses will be submitted.

  • If the professionals click on the go back button they will be redirected to an error page.

  • Once the professionals reach this page the finish button will be disabled so they will not be able to click on the finish button to submit the test.


 

  • The professionals will have to wait on the same page for 5 - 10 minutes without performing any actions like refreshing the page so that the finish button gets activated.


 
  • Once the finish button is activated the professionals will be able to click on the same and proceed to the confirmation page.


 
  • On the confirmation page once the professional clicks on the finish button, all the responses will be saved.