This issue occurs mostly when professionals click on the finish button and click on the go back button displayed in the next page instead of clicking on the finish button.
After completing the sections the professionals will click on the finish button to submit their responses. There are 2 finish buttons which are present on the completion page.
If the professionals click on the green finish button the test will get automatically submitted.
If the professional clicks on the red finish button they will be redirected to a confirmation page asking for the confirmation to submit the responses.
If the professionals click on the finish button here the responses will be submitted.
If the professionals click on the go back button they will be redirected to an error page.
Once the professionals reach this page the finish button will be disabled so they will not be able to click on the finish button to submit the test.
The professionals will have to wait on the same page for 5 - 10 minutes without performing any actions like refreshing the page so that the finish button gets activated.
Once the finish button is activated the professionals will be able to click on the same and proceed to the confirmation page.
On the confirmation page once the professional clicks on the finish button, all the responses will be saved.