The finish button will not work for some professionals as the button appears to be faded out and will not be clickable.
This issue occurs if the professional refresh the page.
Once the finish button is disabled the professionals will not be able to click on the finish button.
The professionals will have to wait on the same page for 5 - 10 minutes without performing any actions like refreshing the page so that the finish button gets activated.
Once the finish button is activated the professionals will be able to click on the same and proceed to the confirmation page.
On the confirmation page once the professional clicks on the finish button, all the responses will be saved.