Check with the professionals if they are copying the verification code and pasting it in google chrome browser as Internet Explorer has some limitations and the assessments might not work as expected on Internet Explorer and Microsoft Edge.
The professionals will not be able to proceed if they copy the attend link from the primary browser and paste it in the secondary browser.
The professionals will get an error message saying invalid code if they copy the attend link from one browser to another browser as shown below.
The actual method the professionals should follow to attend the assessment is copy the attend link form the invitation email as shown below.
The professional will have to right click on the attend link provided in the invitation email and select copy link address to copy the attend link.
Now the professional will have to paste the attend link in a supported browser such as the Google Chrome or Mozilla Firefox.
Once the attend the link is pasted the professional can proceed to attend the assessment using the verification code provided in the same invitation email.