FAQs FOR COGNIZANT



  1. While entering the verification code on the platform or the application, I’m getting 'Invalid code', could you please help?


Kindly cross check and ensure you are entering the correct verification code as mentioned in the invitation email. Also, make sure there should not be any extra space before or after the code or a digit while entering the verification code


  1. What do I do if my assessment gets closed automatically?


Try to close the application and re-open the assessment using the same verification code and link to continue, your assessment will resume from the same question where you left before and can continue with your test.


  1. How can I get details regarding the Job role and Organization?


If you require more details about the Job role and Organization, kindly contact the campus recruiter. 


  1. How can I know the duration of the live session or the video interview?


The duration of the live sessions will be one hour usually. Also, the same will be mentioned in the invitation email as well and the video interview duration will be notified in the instructions mentioned before starting the assessment.


  1. What should I do if my assessment page gets stuck during the assessment session?


Check your internet connection and try reloading the page. If it doesn't work, then close the page and try attending the test by using the same verification code which is sent to you by email. 

Also, use the below link to confirm the network stability.


Link: https://www.speedtest.net


  1. My Face is Not Being Detected, how can I get my face detected?


Kindly make sure your webcam is fully functional and you have enough light in the background. Also, select the actual camera from the drop-down list which is on the hardware test page.


Adding another point, move your face in and out of the screen to get the same detected.

If the problem still persists, kindly use another webcam/computer


  1. Audio test/Microphone test failed, how can I get it done?


This issue can occur if the application is not able to recognize your voice/speech.

 

Please try the following to pass the Hardware test stage.

 

  • Your system volume should be high.

  • During the Hardware Test when the system is recording for your audio, please speak clearly into the microphone until you complete the phrase which has to be readout.

  • There should not be any background noises while attending the assessment. Make sure you are accessing the assessment in a quiet environment.

  • When the system plays back the audio, please verify that you can hear your own voice clear and loud.

  • Also, ensure that all other multimedia applications like Skype are closed on your system while you attend the assessment.

  • It’s recommended to not use mobile earphones to record your voice. Please use the inbuilt mic of the device or use a proper headphone with a mic to record your voice. Also, avoid using Bluetooth headsets to access the assessment.

  • While recording the responses, keep the microphone at a minimum distance of at least 5 to 10 centimeters away from the mouth to capture the speech clearly.



  1. Why am I not able to see anyone else in the live session?


If you have joined the live session on the mentioned time and no panel members have joined, we request you to wait for 15 minutes from the scheduled time. If no one joins after 15 minutes, please contact the HR/recruiter team for the same. The HR/Recruiter contact details can be found on the Cc field of the invitation mail as well as on the organization website. 


  1. With which all devices I can access the live interview?


The live session can be accessed with a smartphone(by downloading the Cognizant Live Interview application and using the code) and with a desktop/laptop(in the Google Chrome browser using the link and code)


  1. Can I access the video interview using a smartphone?


Yes, you can access the video interview by downloading the Talview Candidate application from the Playstore(Android)/App store(IOS)


  1. What are the network requirements to connect to a live session?


The minimum network requirements are 1 Mbps upload and download bandwidth and the network latency close to zero. Also, have a check on the network stability using the below link.


Link: https://www.speedtest.net


  1. How can I view the candidates for whom I am assigned as a panel? (Recruiter/Evaluator)


You can log in to the Talview platform then change the role to 'Evaluator' and have a check on the ‘Candidates’ tab to see the candidates assigned to you as a panel.


  1. Can I see the sessions scheduled with me as a panel in a calendar view? (Recruiter/Evaluator)


Yes, you have the ‘Calendar’ tab in the platform to have a check on the session scheduled for you as a panel.


  1. I am not able to login to the platform. (Recruiter/Evaluator)


We have enabled the Talview access to you over “Single Sign On (SSO) login” 

SSO login - Users can access the application with their Microsoft credentials, click on “Sign in with Microsoft” to access the account.


Login issues mostly occur due to browser cache, so we request you to clear the cache and cookies and check if you're able to log in. We also suggest using the Google Chrome browser for the best user experience.


In case of further issues, raise a support ticket by clicking here and share a screenshot of the error message.



  1. Can I reset my password on the Talview platform? (Recruiter/Evaluator)


If you would like to change your Microsoft account credentials, please get the help of your internal IT team to get this done, from the Talview side we would not be able to help you in changing your password.


  1. How can I check the candidate’s completed assessment/live session videos? (Recruiter/Evaluator)


Select the candidate profile in the platform using the CID or the candidate email ID and select the required assessment. Click on the ‘See answers’ options, then the response videos or live session videos will be visible on the page.


  1. What can be done if the candidate’s video is not available on the platform? (Recruiter/Evaluator)


If the candidate video is not visible on the platform even after 15 minutes after the assessment or session is over, please raise a support ticket with the details(CID, email ID, and RR ID) by clicking here.


  1. What can be done if the candidate has not joined for the live session? (Recruiter/Evaluator)


If the candidate has not joined the live session at the mentioned time, kindly notify the same to the Recruiter and wait for an update.


  1. How can I cancel or reschedule a live session? (Recruiter/Evaluator)


Canceling or rescheduling can only be done by the Recruiter. Kindly notify the recruiter and take it ahead accordingly.


  1. What can be done if I am not able to hear the candidate or the video feed is not visible during the live session? (Recruiter/Evaluator)


Please make sure that the microphone and camera have not been disabled. Also, there is an option to chat with the active attendees on the bottom left side of the live session page. 

Also, make sure the camera and microphone permissions are allowed for the site by clicking the video icon on the right end of the address bar. 


  1. How can I know the selection criteria and other information regarding the selection process? 


Regarding the selection process, you have to proceed according to the updates from the Recruiter.