Submit a ticket : Support Center

Submit a ticket

Select your role

<div class="control-group ticket_section">
                     <label class=" required control-label cf_my_problem_recruiter_80849-label " for="helpdesk_ticket_cf_my_problem_recruiter_80849">Select your concern from the list</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_my_problem_recruiter_80849]" id="helpdesk_ticket_custom_field_cf_my_problem_recruiter_80849"><option value="">...</option>
<option data-id="11000167973" value="Email / notification issues">Email / notification issues</option>
<option data-id="11000167965" value="Login related">Login related</option>
<option data-id="11000167966" value="User access (Creating / deleting recruiter and evaluator access)">User access (Creating / deleting recruiter and evaluator access)</option>
<option data-id="11000167967" value="Live interview scheduling issues">Live interview scheduling issues</option>
<option data-id="11000167968" value="Candidate not available in platform / ATS / LMS">Candidate not available in platform / ATS / LMS</option>
<option data-id="11000167969" value="Resume or candidate profile errors">Resume or candidate profile errors</option>
<option data-id="11000219050" value="TP1 / TP2 form porting issues">TP1 / TP2 form porting issues</option>
<option data-id="11000219051" value="Reports / evaluation data missing">Reports / evaluation data missing</option>
<option data-id="11000167970" value="Status not reflecting in ATS / HCM">Status not reflecting in ATS / HCM</option>
<option data-id="11000167971" value="Filter / Search related">Filter / Search related</option>
<option data-id="11000167972" value="RR / BR mapping issues">RR / BR mapping issues</option>
<option data-id="11000167974" value="Integration related (ATS / LMS / downstream systems)">Integration related (ATS / LMS / downstream systems)</option>
<option data-id="11000167975" value="Offer form / data not available in HCM">Offer form / data not available in HCM</option>
<option data-id="11000167976" value="Re-invite / reschedule assessment or interview">Re-invite / reschedule assessment or interview</option>
<option data-id="11000167977" value="Need help to create assessments / invite candidates">Need help to create assessments / invite candidates</option>
<option data-id="11000167982" value="Form related (Evaluation / Interview Observation)">Form related (Evaluation / Interview Observation)</option>
<option data-id="11000167983" value="Re-invite / Reschedule the assessment / interview">Re-invite / Reschedule the assessment / interview</option>
<option data-id="11000167985" value="Need a report">Need a report</option>
<option data-id="11000167978" value="Not sure (general query)">Not sure (general query)</option>
<option data-id="11000281901" value="Others">Others</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_lob_80849-label " for="helpdesk_ticket_cf_lob_80849">LOB (Line Of Business)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_lob_80849]" id="helpdesk_ticket_custom_field_cf_lob_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_cid_80849-label " for="helpdesk_ticket_cf_cid_80849">CID / Ref ID (multiple CIDs can be separated with commas)</label>
            <div class="controls   ">
              <input class="  number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cid_80849]" id="helpdesk_ticket_custom_field_cf_cid_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_candidate_email_id_80849-label " for="helpdesk_ticket_cf_candidate_email_id_80849">Candidate Email ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_candidate_email_id_80849]" id="helpdesk_ticket_custom_field_cf_candidate_email_id_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_rr_id_if_present_80849-label " for="helpdesk_ticket_cf_rr_id_if_present_80849">RR ID / Req ID (If present)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_rr_id_if_present_80849]" id="helpdesk_ticket_custom_field_cf_rr_id_if_present_80849" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_my_problem_evaluator_80849-label " for="helpdesk_ticket_cf_my_problem_evaluator_80849">Select your concern from the list</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_my_problem_evaluator_80849]" id="helpdesk_ticket_custom_field_cf_my_problem_evaluator_80849"><option value="">...</option>
<option data-id="11000164811" value="Login issues">Login issues</option>
<option data-id="11000164812" value="Unable to reset password">Unable to reset password</option>
<option data-id="11000164813" value="Candidate creation / import errors">Candidate creation / import errors</option>
<option data-id="11000164814" value="Unable to invite candidate to assessment">Unable to invite candidate to assessment</option>
<option data-id="11000164815" value="Live interview scheduling / joining issues">Live interview scheduling / joining issues</option>
<option data-id="11000164816" value="Resume upload or preview issues">Resume upload or preview issues</option>
<option data-id="11000164817" value="Asynchronous video not available">Asynchronous video not available</option>
<option data-id="11000164818" value="Proctoring video not available">Proctoring video not available</option>
<option data-id="11000164819" value="Assessment / section status not reflecting">Assessment / section status not reflecting</option>
<option data-id="11000164820" value="Scores not updating on platform">Scores not updating on platform</option>
<option data-id="11000164821" value="Audio / video recording errors">Audio / video recording errors</option>
<option data-id="11000164822" value="Need help to evaluate candidates / reports">Need help to evaluate candidates / reports</option>
<option data-id="11000164823" value="Live Interview video not available">Live Interview video not available</option>
<option data-id="11000164824" value="Proctor videos not available">Proctor videos not available</option>
<option data-id="11000164825" value="Not sure (general query)">Not sure (general query)</option>
<option data-id="11000191947" value="Others">Others</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_lob_line_of_business_80849-label " for="helpdesk_ticket_cf_lob_line_of_business_80849">Name of the Organization</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_lob_line_of_business_80849]" id="helpdesk_ticket_custom_field_cf_lob_line_of_business_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_cid_80849-label " for="helpdesk_ticket_cf_cid_80849">CID / Ref ID (multiple CIDs can be separated with commas)</label>
            <div class="controls   ">
              <input class="  number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_cid_80849]" id="helpdesk_ticket_custom_field_cf_cid_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_candidate_email_id_80849-label " for="helpdesk_ticket_cf_candidate_email_id_80849">Candidate Email ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_candidate_email_id_80849]" id="helpdesk_ticket_custom_field_cf_candidate_email_id_80849" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_rr_id_if_present_80849-label " for="helpdesk_ticket_cf_rr_id_if_present_80849">RR ID / Req ID (If present)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_rr_id_if_present_80849]" id="helpdesk_ticket_custom_field_cf_rr_id_if_present_80849" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_my_problem_candidate_80849-label " for="helpdesk_ticket_cf_my_problem_candidate_80849">Select your concern from the list</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_my_problem_candidate_80849]" id="helpdesk_ticket_custom_field_cf_my_problem_candidate_80849"><option value="">...</option>
<option data-id="11000265020" value="Invitation link not working">Invitation link not working</option>
<option data-id="11000276758" value="Login or password issues">Login or password issues</option>
<option data-id="11000265021" value="Unable to join assessment/live interview">Unable to join assessment/live interview</option>
<option data-id="11000265040" value="Candidate declaration form (cdf) related">Candidate declaration form (cdf) related</option>
<option data-id="11000265022" value="Interviewer not joined / session not starting">Interviewer not joined / session not starting</option>
<option data-id="11000265023" value="Reschedule/cancel my assessment or interview">Reschedule/cancel my assessment or interview</option>
<option data-id="11000265024" value="Assessment/interview rescheduling related">Assessment/interview rescheduling related</option>
<option data-id="11000265026" value="Verification code issues">Verification code issues</option>
<option data-id="11000265027" value="Browser, camera or microphone issues">Browser, camera or microphone issues</option>
<option data-id="11000265028" value="Network/connectivity issues">Network/connectivity issues</option>
<option data-id="11000265029" value="Screen sharing issue">Screen sharing issue</option>
<option data-id="11000265030" value="Environment test related">Environment test related</option>
<option data-id="11000265031" value="Secure browser related">Secure browser related</option>
<option data-id="11000265032" value="Assessment page not responding/error alerts">Assessment page not responding/error alerts</option>
<option data-id="11000265033" value="Unable to upload answers/submit test">Unable to upload answers/submit test</option>
<option data-id="11000265035" value="Result or score related">Result or score related</option>
<option data-id="11000265036" value="Change assessment language">Change assessment language</option>
<option data-id="11000265038" value="Unable to hear/see the interviewer">Unable to hear/see the interviewer</option>
<option data-id="11000281013" value="Others">Others</option></select>
            </div> 
                  </div>

Name of the organization you're attending the Exam/Interview for?

Enter your registered email ID

Subject

Choose your role

<div class="control-group ticket_section">
                     <label class=" required control-label cf_test_takers_concern_80849-label " for="helpdesk_ticket_cf_test_takers_concern_80849">Need help with</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_test_takers_concern_80849]" id="helpdesk_ticket_custom_field_cf_test_takers_concern_80849"><option value="">...</option>
<option data-id="11000281905" value="Registration issues">Registration issues</option>
<option data-id="11000281906" value="Unable to view or book exam slots">Unable to view or book exam slots</option>
<option data-id="11000281907" value="Slot not confirmed / no slots available">Slot not confirmed / no slots available</option>
<option data-id="11000281908" value="Payment completed but no confirmation">Payment completed but no confirmation</option>
<option data-id="11000281909" value="Unable to initiate test / exam">Unable to initiate test / exam</option>
<option data-id="11000262396" value="Waiting for proctor&#39;s approval">Waiting for proctor&#39;s approval</option>
<option data-id="11000281910" value="Test paused / interrupted">Test paused / interrupted</option>
<option data-id="11000281911" value="Unable to grant browser or screen sharing permission">Unable to grant browser or screen sharing permission</option>
<option data-id="11000281912" value="Mic/camera not working">Mic/camera not working</option>
<option data-id="11000263740" value="Coupon code is not working">Coupon code is not working</option>
<option data-id="11000280283" value="Payment gateway not loading">Payment gateway not loading</option>
<option data-id="11000280627" value="Secure Browser Issue">Secure Browser Issue</option>
<option data-id="11000280284" value="Others">Others</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_customers_concern_80849-label " for="helpdesk_ticket_cf_customers_concern_80849">Choose the type of concern</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_customers_concern_80849]" id="helpdesk_ticket_custom_field_cf_customers_concern_80849"><option value="">...</option>
<option data-id="11000262404" value="Token creation / deletion">Token creation / deletion</option>
<option data-id="11000262405" value="Schedule event / reschedule candidate test">Schedule event / reschedule candidate test</option>
<option data-id="11000263745" value="Coupon creation / management">Coupon creation / management</option>
<option data-id="11000279035" value="Candidate deletion">Candidate deletion</option>
<option data-id="11000279272" value="Score Sync Issue">Score Sync Issue</option>
<option data-id="11000279340" value="Offline Video Request">Offline Video Request</option>
<option data-id="11000280483" value="Book and Payment Issues">Book and Payment Issues</option>
<option data-id="11000280484" value="Proview Flages Related">Proview Flages Related</option>
<option data-id="11000281902" value="Report or analytics request">Report or analytics request</option>
<option data-id="11000281903" value="Secure browser related">Secure browser related</option>
<option data-id="11000281904" value="Prechecks related issues">Prechecks related issues</option></select>
            </div> 
                  </div>

Brief Description of the Issue. Please attach screenshots where possible - by using the "Attach a file" option below)

+ Attach a file

Request Type

<div class="control-group ticket_section">
                     <label class=" required control-label cf_task_type_80849-label " for="helpdesk_ticket_cf_task_type_80849">Choose the Task</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_task_type_80849]" id="helpdesk_ticket_custom_field_cf_task_type_80849"><option value="">...</option>
<option data-id="11000227147" value="Active Candidates/RRs Report *">Active Candidates/RRs Report *</option>
<option data-id="11000227148" value="Adding Audio/Video Files To Questions">Adding Audio/Video Files To Questions</option>
<option data-id="11000227149" value="Adding External Invitations/Credits">Adding External Invitations/Credits</option>
<option data-id="11000260649" value="Assessment Creation - API">Assessment Creation - API</option>
<option data-id="11000227150" value="Assessment And Menu Card Details report *">Assessment And Menu Card Details report *</option>
<option data-id="11000227151" value="Assessment Configuration to Menu Card">Assessment Configuration to Menu Card</option>
<option data-id="11000227152" value="Assessment Creation - External (Iframe - Proxy Parsing)">Assessment Creation - External (Iframe - Proxy Parsing)</option>
<option data-id="11000227153" value="Assessment Creation - External (Iframe compatible assessments)">Assessment Creation - External (Iframe compatible assessments)</option>
<option data-id="11000227154" value="Assessment Creation - External (Without Iframe)">Assessment Creation - External (Without Iframe)</option>
<option data-id="11000227155" value="Assessment Needs To Be Public, Without A Menu Card.">Assessment Needs To Be Public, Without A Menu Card.</option>
<option data-id="11000227156" value="Assessment Section Time Update - Assessment Level">Assessment Section Time Update - Assessment Level</option>
<option data-id="11000227157" value="Asynchronous Videos Conversion">Asynchronous Videos Conversion</option>
<option data-id="11000227158" value="Branding for Organization + Configuration">Branding for Organization + Configuration</option>
<option data-id="11000227159" value="Bulk Ac &amp; Assc Status Update">Bulk Ac &amp; Assc Status Update</option>
<option data-id="11000227160" value="Bulk Actions - End Date Extension.">Bulk Actions - End Date Extension.</option>
<option data-id="11000227161" value="Bulk Candidate Invite">Bulk Candidate Invite</option>
<option data-id="11000227162" value="Bulk Email Trigger - Reminder/Extension">Bulk Email Trigger - Reminder/Extension</option>
<option data-id="11000227163" value="Bulk Live Interview Schedule">Bulk Live Interview Schedule</option>
<option data-id="11000227164" value="Calendly Integration">Calendly Integration</option>
<option data-id="11000227165" value="Call-back Configuration">Call-back Configuration</option>
<option data-id="11000227166" value="Candidate Feedback(Core) Report *">Candidate Feedback(Core) Report *</option>
<option data-id="11000227167" value="Candidate to Requisition Mapping">Candidate to Requisition Mapping</option>
<option data-id="11000227168" value="Candidate Transaction Logs">Candidate Transaction Logs</option>
<option data-id="11000227169" value="Cds Logs Required">Cds Logs Required</option>
<option data-id="11000227170" value="Competency Configuration">Competency Configuration</option>
<option data-id="11000227171" value="Competency Modify/Update">Competency Modify/Update</option>
<option data-id="11000227172" value="Configure Practice Assessment">Configure Practice Assessment</option>
<option data-id="11000227173" value="Create Organization in CAM">Create Organization in CAM</option>
<option data-id="11000227174" value="Create VM Session">Create VM Session</option>
<option data-id="11000227175" value="Recon processing">Recon processing</option>
<option data-id="11000227176" value="Custom Fields for Candidate / Requisition Details - Configuration / Update">Custom Fields for Candidate / Requisition Details - Configuration / Update</option>
<option data-id="11000227177" value="Custom URL Configuration">Custom URL Configuration</option>
<option data-id="11000227178" value="Delete Test Candidate details from the platform">Delete Test Candidate details from the platform</option>
<option data-id="11000227179" value="Email Invites Failed - retrigger">Email Invites Failed - retrigger</option>
<option data-id="11000227180" value="Email Templates Creation / Modification">Email Templates Creation / Modification</option>
<option data-id="11000227181" value="Enabling / Disabling Bubble up for Organization">Enabling / Disabling Bubble up for Organization</option>
<option data-id="11000227182" value="Enabling / Disabling SMS Service for Organization">Enabling / Disabling SMS Service for Organization</option>
<option data-id="11000227183" value="Enabling / Disabling Whatsapp Service for Organization">Enabling / Disabling Whatsapp Service for Organization</option>
<option data-id="11000227184" value="Enabling Test Environment / Screengrab for Proview">Enabling Test Environment / Screengrab for Proview</option>
<option data-id="11000227185" value="Error When Form Porting">Error When Form Porting</option>
<option data-id="11000227186" value="External ID generation">External ID generation</option>
<option data-id="11000227187" value="Form Creation &amp; Modification">Form Creation &amp; Modification</option>
<option data-id="11000227188" value="Form porting (External IDs are different in client system and Talview)">Form porting (External IDs are different in client system and Talview)</option>
<option data-id="11000227189" value="Form porting (External IDs are same in client system and Talview)">Form porting (External IDs are same in client system and Talview)</option>
<option data-id="11000227190" value="Formatting through Wordpress and embedding in question">Formatting through Wordpress and embedding in question</option>
<option data-id="11000227191" value="GDPR delete request">GDPR delete request</option>
<option data-id="11000227192" value="Live Proctoring Admin Access Request">Live Proctoring Admin Access Request</option>
<option data-id="11000227193" value="Live Proctoring Event Setup">Live Proctoring Event Setup</option>
<option data-id="11000244606" value="Live Proctoring Status Change">Live Proctoring Status Change</option>
<option data-id="11000227194" value="Live Proctoring Organization Setup">Live Proctoring Organization Setup</option>
<option data-id="11000227195" value="Live Videos Conversion">Live Videos Conversion</option>
<option data-id="11000227196" value="Menu Card Creation">Menu Card Creation</option>
<option data-id="11000227197" value="Merging Duplicate RRs">Merging Duplicate RRs</option>
<option data-id="11000227198" value="New Email Template Configuration for Organization">New Email Template Configuration for Organization</option>
<option data-id="11000227199" value="Organization / Assessment Meta Updates through SQL">Organization / Assessment Meta Updates through SQL</option>
<option data-id="11000227200" value="Promo Page Creation &amp; Configuration">Promo Page Creation &amp; Configuration</option>
<option data-id="11000227201" value="Proview Index generation">Proview Index generation</option>
<option data-id="11000227202" value="Proview Usage Report *">Proview Usage Report *</option>
<option data-id="11000227203" value="Proview Videos Conversion">Proview Videos Conversion</option>
<option data-id="11000227204" value="PSDD Score Re-Computation">PSDD Score Re-Computation</option>
<option data-id="11000227205" value="QA Sign Off">QA Sign Off</option>
<option data-id="11000236750" value="Question Upload Request">Question Upload Request</option>
<option data-id="11000227206" value="Report Automation / Modification to DL">Report Automation / Modification to DL</option>
<option data-id="11000227207" value="Rerun TBI for Candidates / Assessment">Rerun TBI for Candidates / Assessment</option>
<option data-id="11000227208" value="SEB configuration">SEB configuration</option>
<option data-id="11000227209" value="Skill Creation/Updation">Skill Creation/Updation</option>
<option data-id="11000227210" value="Standard Assessment Report Extraction">Standard Assessment Report Extraction</option>
<option data-id="11000227211" value="Static Link for file - to host in assessment">Static Link for file - to host in assessment</option>
<option data-id="11000227212" value="Step status triggers">Step status triggers</option>
<option data-id="11000227213" value="TBI - Force Re-Run">TBI - Force Re-Run</option>
<option data-id="11000227214" value="TBI - Re-Run">TBI - Re-Run</option>
<option data-id="11000227215" value="TBI Generation">TBI Generation</option>
<option data-id="11000227216" value="TBI Raw Score Report *">TBI Raw Score Report *</option>
<option data-id="11000227217" value="TBI Report configuration to assessment">TBI Report configuration to assessment</option>
<option data-id="11000227218" value="Timezone Change">Timezone Change</option>
<option data-id="11000227219" value="Transactional Report *">Transactional Report *</option>
<option data-id="11000227220" value="Transfer of Media Files from Amazon Glacier to OneDrive">Transfer of Media Files from Amazon Glacier to OneDrive</option>
<option data-id="11000227221" value="Transfer of Media Files from Amazon S3 to OneDrive">Transfer of Media Files from Amazon S3 to OneDrive</option>
<option data-id="11000227222" value="Usage Report *">Usage Report *</option>
<option data-id="11000227223" value="User Access Report *">User Access Report *</option>
<option data-id="11000227224" value="User Creation/ Deletion / Details Update">User Creation/ Deletion / Details Update</option>
<option data-id="11000227225" value="User Details Update/Delete in Interim table">User Details Update/Delete in Interim table</option>
<option data-id="11000227226" value="User Device Details(Core) Report *">User Device Details(Core) Report *</option>
<option data-id="11000227227" value="User Device Details(Proview) Report *">User Device Details(Proview) Report *</option>
<option data-id="11000227228" value="VM Answer Generation">VM Answer Generation</option>
<option data-id="11000258386" value="Proview Features/Setting Configuration">Proview Features/Setting Configuration</option>
<option data-id="11000259557" value="Metebase Query Creation/Modification">Metebase Query Creation/Modification</option>
<option data-id="11000235960" value="Not in the list">Not in the list</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_demo_account_related_task_80849-label " for="helpdesk_ticket_cf_demo_account_related_task_80849">Choose the Task</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_demo_account_related_task_80849]" id="helpdesk_ticket_custom_field_cf_demo_account_related_task_80849"><option value="">...</option>
<option data-id="11000236433" value="New Demo Account Creation">New Demo Account Creation</option>
<option data-id="11000248835" value="Demo Account Access Request">Demo Account Access Request</option>
<option data-id="11000236434" value="Demo Assessment Creation">Demo Assessment Creation</option>
<option data-id="11000236435" value="Change/Edit Configuration">Change/Edit Configuration</option>
<option data-id="11000236436" value="Demo Account Related Issues">Demo Account Related Issues</option>
<option data-id="11000236439" value="Other">Other</option>
<option data-id="11000253944" value="New Account Creation Request">New Account Creation Request</option></select>
            </div> 
                  </div>

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