Ensure seamless camera functionality with these official troubleshooting steps if you encounter the issue of "camera not detected".

  1. Verify Camera Connection: If you are using an external camera, meticulously check its proper connection to your computer. Ensure the cables are securely plugged in and the camera is powered on.

  2. Close Conflicting Programs: Close all programs that may be utilizing your camera, including Skype, instant messengers (Yahoo, Facebook Messenger, or Windows Live Messenger), and any other applications that may access the camera.

  3. Perform a hard reload on the Page: You activate the function with the keyboard shortcut Ctrl-Shift-R, Shift-F5, or by holding down Shift before you activate the reload button. This action triggers a page refresh, allowing the browser to reevaluate the camera connection.

  4. Configure Camera Permissions: To enable the camera and other essential permissions for the website, click here for troubleshooting steps:

  5. Reload the page again: After configuring the camera and other permissions. This action refreshes the page, allowing the updated permissions to take effect.

By adhering to these official troubleshooting steps, you can address the issue of "camera not detected" and restore optimal camera functionality. Remember to check the camera connection, close conflicting programs, refresh the page using the designated shortcut, configure camera permissions by accessing the secure option or lock icon, and finally, reload the page. With these measures in place, your camera-related concerns will be resolved, enabling a seamless and uninterrupted experience.


*Kindly be aware that the visual presentation of the provided screenshots might exhibit slight variations based on the specific version of the application you are using, as determined by the administering organization for the assessment.