Candidates often encounter the 'Verification Code Invalid' error when attempting to complete an assessment. This issue, though frustrating, typically arises from three common scenarios.

  1. Firstly, the error may occur if the candidate was initially invited to an assessment, but the recruiter later cancelled the invitation. In such cases, the provided verification code becomes invalid due to the cancellation.

  2. Secondly, the error can happen if the candidate’s status was changed to "Rejected" before the candidate could start the assessment, making the code unusable.

    Note: In both of these situations, the candidate will need to contact the support team for verifying above mentioned scenarios.

  3. The third common cause is incorrect entry of the verification code. To prevent this:

    • Ensure that the code is entered exactly as it appears in the invitation email.

    • Check that there are no extra spaces before or after the code, and that no digits are mistakenly added or omitted.

    • It is recommended to manually type the code instead of using copy-paste to avoid formatting issues.

If the problem continues to persist, please don't hesitate to call our support team on the support number. Additionally, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.