To ensure a Smooth Assessment and to avoid last-minute issues, please make sure that all prerequisites are met before starting your assessment. You can start by checking your system readiness using the Prerequisites check. This will ensure your system meets all the requirements.


If you’re using a Mac and need assistance with system settings click here.


Browser-Specific Instructions

Find the section for your browser (Preferred: Chrome, Edge, or Firefox) and follow only those steps. This ensures accurate adjustments.

  1. Access Site Settings by Browser

    • Google Chrome:
      Open Chrome and go to the assessment page > Click the "tune" icon in the address bar > Select Site Settings.

    • Microsoft Edge:
      Open Edge and navigate to the assessment page > Click the lock icon near the address bar > Choose Permissions for this site.

    • Mozilla Firefox:
      Open Firefox and go to the assessment page > Click the lock icon (or Connection Secure) beside the URL > Select More Information > Click Permissions.

  2. Configure Key Permissions
    In the Site Settings or Permissions menu, set the following to Allow:

    1. Give “Allow” to Camera, Microphone, Popups, Location, Notifications.

    2. Cookies:

      • Google Chrome: Scroll to "Cookies and site data" > Select Allow all cookies.

      • Microsoft Edge: Scroll to "Cookies" > Select Allow.

      • Mozilla Firefox: Find "Cookies" > Set to Allow.

  3. Reload the Page
    After configuring permissions, reload the page by clicking the refresh icon or pressing F5. This will apply to the new settings.


Troubleshooting Tips

  • Permissions Not Working? Check the Site Settings again to ensure they’re set correctly. You may also try resetting permissions to default.

  • Connection Issues? Try restarting your router or switching to a wired connection if you’re on Wi-Fi.

  • Browser Not Responding? Restart your browser, then check each permission again.

  • System Restrictions: If issues persist, there may be system restrictions (e.g., firewall or antivirus software) blocking permissions. Consider temporarily adjusting these settings or contacting technical support for assistance.

Conclusion

By following these steps, you can troubleshoot and configure your browser for a smooth online assessment experience. Adjusting permissions like camera, microphone, popups, and cookies, combined with ensuring a stable network connection, will help ensure you’re ready to perform without any technical disruptions.


If you continue facing issue and would like to raise a support ticket, click here
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