Note: To ensure a Smooth Assessment and to avoid last-minute issues, please make sure that all prerequisites are met before starting your assessment. You can start by checking your system readiness using the Prerequisites check. This will ensure your system meets all the requirements.
The precheck process ensures your system, environment, and identification meet the requirements for the online examination. The steps displayed during the pre-check/pre-flight process may vary depending on the configuration set by your test administrator. If you do not encounter a particular step in the pre-check, you can proceed with the exam without concern.
1. Terms Of Use
The Welcome Screen introduces the precheck process and highlights the conditions necessary for a successful examination experience. This step helps you prepare for the test environment.
Step 1: Agree to Terms and Conditions
Review the Terms & Conditions listed at the bottom of the page.
Check the box to confirm your agreement to the terms. If the checkbox is greyed out, ensure you scroll through the entire terms document as some systems require this before proceeding (How to fix greyed-out checkboxes).
Step 2: Proceed to the Next Step
Click the Next button to continue the precheck process. If the Next button is unresponsive, refresh the page or check your internet connection.
2.Instructions
Step 1: Review Instructions
Ensure you are in a distraction-free, quiet environment.
Close unnecessary applications, such as Skype or Google Hangouts, to prevent interruptions.
Keep your microphone close to your mouth and avoid moving it during the test.
Step 2: Proceed to the Next Step
Click the Next button to continue the precheck process. If the Next button is unresponsive, refresh the page or check your internet connection.
Note: If you face any challenges in this step, please refer to this troubleshooting guide: Interview/Assessment Page Unresponsive
3. Hardware Test
Granting permission ensures the assessment platform has access to essential resources like your camera, microphone, notifications, and location.
Step 1: Enable Camera and Microphone Access
When prompted, a browser pop-up will appear requesting access to your camera and microphone.
Action Required: Click Allow in the pop-up. If the pop-up does not appear, check your browser settings
Note: If you face any challenges in this step, please refer to this troubleshooting guide:
Configuring Mac OS Web Browser Permissions : Support Center
Configuring Browser Permissions on Windows : Support Center
Step 2: Enable Notifications
Notifications are necessary for the system to alert you of any updates during the exam.
Action Required: Select Allow when asked to enable notifications. If notifications are blocked, go to Settings > Privacy & Security > Notifications in your browser to manually enable them
4. Screen Sharing Setup
Screen sharing allows proctors to monitor your device during the exam. This step ensures screen-sharing permissions are correctly configured.
Steps for Screen Sharing:
Step 1: Allow Screen Sharing
A pop-up will request permission to share your screen. Click Allow or Share to enable screen sharing. If the dialog box does not appear, refresh the page and try again (How to fix missing screen sharing dialog).
Step 2: Select the Screen
Choose Your Entire Screen in the dialog box. Confirm by clicking Share. If permission is denied, check your browser or system settings (Guide to enable screen-sharing permissions in macOS).
Step 3: Verify Sharing
Ensure the system confirms successful screen sharing. Proceed to the exam by clicking Next.
Note: If you face any challenges in this step, please refer to this troubleshooting guide: Guide to Share your screen.
5. Photo ID Verification
This step verifies your identity using your photo ID. A clear and valid image of your ID is mandatory.
Steps for Photo ID Verification:
Step 1: Capture Your ID
Hold your photo ID up to the camera.
Ensure the ID is clear, and all text is legible.
Click the Capture button. If the capture button doesn’t work, try refreshing the page or switching browsers
Step 2: Upload an ID
Alternatively, upload a scanned copy of your photo ID in .png, .jpg, or .jpeg format. Ensure the file size is under 5MB (Supported formats and size limits for photo ID).
Step 3: Confirm Submission
Ensure the uploaded image is clear and correct before proceeding
Note: If you face any challenges in this step, please refer to this troubleshooting guide: Uploading an ID Card Without Issues
6. Face Capture Process
Step 1: Check Language
Locate the language selection option at the top right corner of the screen.
If the language is not set to English, click on the dropdown menu and select "English".
Step 2: Read the Instructions
Carefully read the instructions provided on the screen.
Note that the next step will involve taking a picture of your face.
Step 3: Position the Camera
Follow these tips for the best face capture:
Position the camera: Ensure your full face is visible in the camera preview.
Ensure good lighting: Make sure your room is well-lit for a clear image.
Select camera: If the camera isn’t detected automatically, use the "Select Camera" dropdown to choose the correct device.
Once you’ve followed the tips and are ready, click the "Next" button to proceed.
Step 5: Capture your photo.
Click the 'Take a Picture' button to capture your photo."
Note: If you face any challenges in this step, please refer to this troubleshooting guide:
7. Hardware Test (Audio) Instructions
This step checks your microphone functionality to ensure clear communication during the exam. Steps for the Microphone Test:
Step 1: Select the Correct Microphone
If your device has multiple microphones, use the Select Microphone dropdown to choose the correct one.
Tip: Use a headset for better audio clarity and reduced background noise.
Step 2: Speak Clearly
Follow the on-screen instructions to speak into the microphone.
Position the microphone close to your mouth and avoid moving it during the test.
Step 3: Confirm Microphone Functionality
The system will detect your audio. If successful, click Next to proceed. If your microphone is not detected, check whether it is enabled in your system settings.
Note: If you face any challenges in this step, please refer to this troubleshooting guide:
Steps to Enable Microphone Permission
8. Hardware Test (Audio)
This test ensures your microphone captures sound clearly and meets exam requirements.
Steps for the Audio Test
Step 1: Start Recording
Click Start Recording and read the displayed sentence aloud.
Step 2: Wait for Detection
The system will analyze your audio. A progress bar will indicate the detection process.
Step 3: Confirm and Proceed
If the test passes, click Next. If it fails, verify that the microphone is not muted and try again
Note: If you face any challenges in this step, please refer to this troubleshooting guide:
Troubleshooting 'Not Enough Speech Detected' Issue
9. Environment Test
This test verifies that your exam environment complies with the exam regulations, ensuring no prohibited items are present.
Steps for the Environment Test:
Step 1: Perform the Table, Floor, and Ceiling Check
Use your webcam to show the table, floor, and ceiling in your exam area. Ensure the area is clean and free from clutter or unauthorized items.
Step 2: Complete the 360° Room Scan
Rotate your webcam or device to show a full view of the room. Ensure no other person or prohibited material is visible. If the webcam struggles to capture the room, ensure you adjust the lighting (Fix lighting issues during room scans).
Step 3: Confirm Submission
Review the recorded environment test.
Click Submit to proceed.
Note: If you face any challenges in this step, please refer to this troubleshooting guide: Troubleshooting Guide for Environment Test failures
Conclusion
The precheck process ensures you are prepared for the online exam. Carefully follow each step to avoid disruptions. If issues persist, consult the troubleshooting links embedded in each step or contact the exam support team.
If you continue facing issue and would like to raise a support ticket, click here
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