Support Center

Note: To ensure a Smooth Assessment and to avoid last-minute issues, please make sure that all prerequisites are met before starting your assessment. You can start by checking your system readiness using the Prerequisites check. This will ensure your system meets all the requirements. 

If you’re unable to access your camera during a test or application, it may be due to outdated software, permission issues, or conflicting apps. Follow the steps below to resolve the issue. 

Potential Reasons for the Issue 

1. Check for Updates Ensure your operating system (OS) and browser are updated to the latest versions to prevent compatibility issues. 

   • For macOS: 

     1. Open the Apple menu () in the top-left corner. 

     2. Select System Preferences (Catalina and Monterey) or System Settings (Ventura and later). 

     3. Click Software Update. If updates are available, click Update Now or Upgrade Now. 

   • For Windows: 

     1. Press Windows + I to open Settings. 

     2. Go to Update & Security > Windows Update. 

     3. Click Check for Updates. If updates are available, click Download and Install. 

   • For Browser Updates: 

     1. Refer to your browser’s help menu (usually found under "About" or "Help") to check for updates and install them. 

2. Grant Permissions 

   1. Check your browser settings to ensure the camera is allowed. 

   2. When prompted during the test, grant access to your camera. 

3. Close Background Apps 

   1. Exit applications like Skype, Zoom, or Teams that might be using your camera. 

   2. Use the Task Manager (Windows) or Activity Monitor (macOS) to confirm the apps are closed. 

4. Use a Personal Device 

   1. If you’re using a work laptop, check for IT restrictions.If possible, use a personal device without restrictions. 

5. Configure System Permissions 

         For macOS: 

1. Open System Preferences or System Settings. 

2. Go to Security & Privacy > Privacy > Camera. 

3. Unlock settings by clicking the lock icon and entering your admin password. 

4. Ensure the browser is checked for camera access. 

For Windows: 

1. Open Settings (Windows + I). 

2. Go to Privacy & Security > Camera. 

3. Ensure "Allow apps to access your camera" is enabled. 

4. Confirm the browser is listed and enabled. 

Additional Tips 

1. Restart Your Computer: A restart can resolve many access issues. 

2. Test Your Camera: Use an online tool to ensure your camera is working before the test. 

Conclusion 

By updating your software, granting the necessary permissions, and closing conflicting apps, you can resolve most camera access issues and proceed with your test.