Introduction

If you encounter the "Camera Not Detected" error while using an application or during an online assessment, this guide provides troubleshooting steps to resolve the issue and ensure seamless camera functionality.


Common Reasons for the Issue

  • Camera Connecton: External cameras might not be securely connected.

  • Conflicting Applications: Other applications may be using the camera.

  • Browser Permissions: The browser may not have the correct permissions to access the camera.

  • Outdated or Disabled Camera: The camera might be disabled or not recognized by the system.


Step-by-Step Troubleshooting Guide

Step 1: Verify Camera Connection

  • For external cameras, ensure that the camera is properly connected to your computer.

  • Check if the cables are securely plugged in, and the camera is powered on.

Step 2: Close Conflicting Programs

  • Close any applications that might be using the camera, such as Skype, Zoom, or other instant messaging programs.

  • Ensure no background processes are using the camera by checking the Task Manager (Windows) or Activity Monitor (Mac).

Step 3: Perform a Hard Reload on the Page

  • To force the browser to reevaluate the camera connection, perform a hard reload using one of the following shortcuts:

    • Windows: Press Ctrl + Shift + R or Shift + F5.

    • Mac: Press Command + Shift + R.

  • This action refreshes the page and may resolve the camera detection issue.

Step 4: Configure Camera Permissions

  • Ensure the browser has permission to access the camera:

    • Click on the lock icon next to the URL in your browser's address bar.

    • Select "Site settings" and make sure the camera permission is set to "Allow."

  • Refer to this browser permission settings guide for detailed instructions.

Step 5: Reload the Page

  • After configuring the camera and permissions, reload the page to apply the changes.

  • Use the refresh button or press F5 on your keyboard.

Additional Tips

  • Restart the Browser: Close and reopen your browser if the issue persists.

  • Update Camera Drivers: Ensure your camera drivers are up-to-date.

  • Test the Camera: Use the camera with another application to verify it's functioning correctly.


Conclusion

By following these steps, you can resolve most "Camera Not Detected" errors and restore optimal camera functionality. Ensure the camera is connected properly, close conflicting programs, refresh the browser, and configure camera permissions.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.