The 'Verification Code Invalid' error often occurs when candidates attempt to join an assessment. This issue, though frustrating, is usually caused by incorrect code entry. Understanding the causes and following the troubleshooting steps can help resolve this error.
Common Reason for the Issue
Incorrect Code Entry: The error can also arise if the verification code is entered incorrectly. This includes issues like adding extra spaces, omitting digits, or formatting problems due to copy-paste.
Troubleshooting Guide for fixing the error
Ensure Correct Code Entry
Always use the verification code from the most recent email you received, rather than any older emails.
Ensure that the verification code is entered exactly as provided in the invitation email by double-checking for any missing or additional digits.
Typing the code manually helps avoid potential formatting errors, hence typing the code manually is recommended.
Remove any extra spaces before or after the code.
If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.