Introduction

If your assessment page becomes unresponsive during an interview or test, it can disrupt the process. This guide provides steps to resolve the issue and resume the assessment smoothly.


Common Reasons for the Issue

  • Browser Glitches: Temporary browser issues can cause the page to become unresponsive.

  • Unstable Network Connection: A weak or unstable network connection can lead to loading problems.

  • Temporary Errors or Conflicts: Conflicts with other browser tabs or extensions may cause the page to freeze.


Step-by-Step Troubleshooting Guide

Step 1: Reload the Page

  • If the page is not responding, try reloading it by pressing the refresh button or using the keyboard shortcut (F5).

  • This action can resolve minor glitches and restore the page's functionality.

Step 2: Check Network Connection

  • Ensure you are connected to a stable and high-speed internet network using speed test.

  • If you notice connectivity issues, switch to a more reliable network (e.g., a different Wi-Fi or a mobile hotspot).

  • A stable connection is crucial for a smooth assessment experience with a minimum 5Mbps.

Step 3: Close & Reopen the Assessment

  • If reloading the page and checking the network connection do not resolve the issue, close the assessment.

  • Reopen the assessment using the same verification code sent to you via email.

  • This process clears any temporary errors or conflicts and allows you to continue the assessment where you left off.


Additional Tips

  • Use a Supported Browser: Ensure you are using a compatible and up-to-date browser for the assessment.

  • Disable Browser Extensions: Some extensions can interfere with the assessment page. Disable unnecessary extensions and try again.

  • Clear Browser Cache: Clearing the browser's cache may help resolve loading issues.


Conclusion

By following these steps, you can often resolve an unresponsive assessment page and continue with your test. Ensuring a stable network connection and properly reloading or reopening the page are key to restoring functionality.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.