Introduction

Encountering issues while submitting assessment responses can be frustrating. This guide provides steps to help you troubleshoot and resolve common submission problems effectively.

Common Reasons for the Issue

  • Unstable Internet Connection: A weak or unstable internet connection can disrupt the submission process.

  • Page Not Refreshed: Occasionally, a page may not refresh correctly, causing submission errors.


Step-by-Step Troubleshooting Guide

Step 1: Verify Your Internet Connection

  • Ensure you are connected to a stable and high-speed internet network.

  • Test your connection by opening a new website or running a speed test to confirm stability.

Step 2: Refresh the Page

  • Reload the current page in your browser.

  • Check if the same question is displayed. If you can proceed to the next question, your previous answer has been saved.

  • Continue with the assessment if the issue is resolved.

Additional Tips

  • Clear Cache and Cookies: Clearing your browser's cache and cookies can sometimes resolve unexpected issues.

  • Try a Different Browser: If the issue persists, try submitting the assessment using a different web browser.

Conclusion

By following these steps, you should be able to resolve most issues encountered while submitting assessment responses. If problems persist, the support team is available to help ensure a smooth assessment experience.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.