Introduction
The 'Finish' button in the assessment interface may appear inactive for the first five minutes. This is designed to prevent candidates from accidentally submitting the exam prematurely.


Common Reasons for the Issue

  1. Initial Delay: The 'Finish' button is intentionally disabled for the first five minutes.

  2. Assessment Tab: The assessment page will be in a different tab, make sure to close the active assessment tab.

  3. Navigation Issues: Returning to a previous page may require a refresh to reactivate the 'Finish' button.


Step-by-Step Troubleshooting Guide


Step 1: Wait for Five Minutes

  • If you find the 'Finish' button inactive, wait for five minutes without taking any other action.

  • After this period, the 'Finish' button will automatically become active.

Step 2: Display Hidden Options

  • If the 'Finish' button or other options are not visible, click on the green gear icon located at the top right corner of the page.

  • This action will display all the required options on the screen, including the 'Finish' button, which will appear 5 minutes after the assessment tab is closed.

Step 3: Refresh the Page After Using 'Go Back'

  • If you previously clicked on the 'Go Back' option, press Ctrl + Shift + R to refresh the page.

  • After refreshing, wait on the same page for five minutes to ensure the 'Finish' button is enabled.

  • Once it is active, click the 'Finish' button to submit your assessment.


Additional Tips

  • Avoid using browser navigation buttons during the assessment as it may affect the functionality of the 'Finish' button.

  • Make sure your internet connection is stable to avoid delays in the button becoming active.

Conclusion
By following these steps, you should be able to activate the 'Finish' button and complete your assessment successfully.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.