If you are experiencing issues with your assessment timer, such as the timer closing automatically, pausing unexpectedly, or not working correctly, this could be due to network stability problems. This guide will help you troubleshoot and resolve the issue.
Common Reasons for the Issue
Network Instability: Poor internet connection may cause the timer to pause or stop unexpectedly.
Session Timeout: The application might time out if left inactive for a long period.
Browser or Application Glitch: Temporary glitches may disrupt the timer functionality.
Step-by-Step Troubleshooting Guide
Step 1: Check Your Internet Connection
Ensure that your network is stable and that you have a strong and consistent internet connection. You can restart your router if necessary or switch to a more reliable network.
Step 2: Refresh the Application
Close the assessment application and reopen it using the same verification code and link provided for your test. Your progress will be saved, and the assessment will resume from the exact question where you left off.
Step 3: Verify Browser Compatibility
Ensure you are using a compatible browser for the assessment platform. Sometimes, unsupported browsers or outdated versions may cause functionality issues like a non-working timer.
Step 4: Clear Cache and Cookies
Clear your browser's cache and cookies to eliminate potential conflicts with the assessment platform.
Step 5: Disable Extensions
Temporarily disable any browser extensions that could interfere with the assessment timer, such as ad blockers or privacy extensions.
Additional Tips
Use a Wired Connection: If possible, switch from Wi-Fi to a wired connection to avoid potential network disruptions.
Close Unnecessary Applications: Close any background applications that could consume network resources or cause interruptions.