Support Center

The Interview Room is a dedicated virtual space where candidates and interviewers can seamlessly connect and interact. This guide will help you navigate the interview process from receiving the invitation to completing your session successfully. Follow these steps to ensure a smooth and professional interview experience.

Step 1: Pre-requisites Before the Interview

Before you begin, ensure that you meet the following requirements:

1. Device Requirements:

   • A laptop or desktop with a working camera and microphone is recommended for the interview.

   • Ensure your internet connection is stable for a smooth experience.

2. Browser Compatibility:

    For the best experience, use the latest version of one of the following browsers:

   • Google Chrome

   • Microsoft Edge

   • Mozilla Firefox

3. Location:

   • Choose a quiet and well-lit location where you won’t be interrupted during the interview.

4. Check Your Internet Connection:

   • Use the Talview Speed Test  to ensure your internet connection is stable and has sufficient speed for the interview.

5. Test Your Device:

   • Test your camera, microphone, and speakers to ensure everything is working correctly.

   • Use the Talview Video Diagnostics Tool to verify your equipment.

Step 2: Invitation and Joining the Interview

1. Check Your Invitation Email

   • Open the email invitation sent by your prospective employer.

   • Locate the link or button labeled "Join Interview."

2. Click the "Join Interview" Button

   • This will redirect you to the interview platform where you’ll be guided through the necessary steps.
     

Step 3: Pre-Checks

Note: Only a few organizations require pre-checks before entering the interview room. If you don’t encounter pre-checks, you can proceed directly to the step 4 in this guide.

If pre-checks are required:

After clicking the link, you will be guided through a series of pre-checks to ensure everything is ready for your interview:

1. Enable Browser Permissions

   • Allow the platform to access your camera and microphone when prompted by your browser.
     
     

• Important: If a pop-up window appears asking for permission, click "Allow" or "Grant Access." If permissions were denied earlier, go to your browser settings and enable the camera and microphone permissions manually.  

• For assistance, refer to:

1. Steps to Enable Camera Permissions
2. Steps to Enable Microphone Permissions.

2. Face Capture

   1. Position your camera so that your full face is visible in the preview.

   2. Click the "Capture" button to take a photo for identity verification.

   3. After successfully capturing your photo, click "Next" to proceed to the next step.
      

3. Start Assessment:

   • Once pre-checks are complete, click "Start Assessment" to enter the interview room
     

Step 4: Setting Up Video and Audio
Before joining the interview room, you will encounter a setup page:

1. Video Settings

   1. Select the correct camera (e.g., Integrated Camera) for video input.

   2. Verify camera functionality via the preview window.

2. Audio Settings

   1. Choose the correct microphone (e.g., Microphone Array) for audio input.

   2. Select appropriate speakers (e.g., Default-Speaker/HP) for audio output.

3. Buttons on the Interface

   1. Mic Button: Mute/unmute your microphone.

   2. Camera Button: Turn your video on/off as required.

   3. Join Interview: Click this button to proceed to the interview room.

      

Step 5: Inside the Interview Room

Once you enter the room, familiarize yourself with the features and controls:

1. Interface Overview

   • Mic Button: Mute or unmute your microphone.

   • Camera Button: Turn your video on or off during the session.

   • Share Screen: Share your screen if required by the interviewer.

   • Chat: Use this to send text messages to the interviewer.

   • People: View participant details, if available.

   • Code: Write, edit, and execute code during technical assessments.

   • Board: Use the whiteboard for diagrams or visual collaboration.

2. Device Settings

   • Access the More button to adjust your:

     • Camera

     • Microphone

     • Speaker configuration
       
       

3. Camera Switch ‘ON’ Request:

   1. The interviewer can request you to switch on your video during the session.

   2. If prompted, click "Request Video" to enable your camera.

   3. Note: This feature is part of the phase 1 Interview Rooms rollout.
      

Step 6: Completing the Interview

1. Click "Leave"

   • At the end of the interview, click the "Leave" button to exit the platform.

2. Confirmation

• Once you leave, a confirmation message will indicate that the session has ended.
  
  

Additional Information:

1. Troubleshooting Common Issues
   If you encounter any issues during your interview, refer to the following troubleshooting guides:

   1. Fixing the 'Camera Not Detected' Error:
      Click here for troubleshooting steps.

   2. Interview/Assessment Page Unresponsive:
      Click here for troubleshooting steps.

   3. Troubleshooting 'Face is not detected' Error:
      Click here for troubleshooting steps.

2. FAQs

   1. What Should I Do If My Interviewer Hasn’t Joined the Meeting?
      Click here for guidance.

   2. How Can I Request an Extension or Reschedule My Interview/Exam?
      Click here for instructions.

By following these steps and using the provided tools, you can ensure a smooth and efficient interview process. Good luck with your interview!

If you continue facing issue and would like to raise a support ticket, click here

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