Introduction
The "Untrusted Network Connection" error can occur in corporate network environments due to strict firewall settings or network restrictions. This guide provides steps to troubleshoot and resolve this issue.
Common Reasons for the Issue
Corporate Firewall Restrictions: Strict network policies or firewalls in a corporate environment may block access.
Network Security Settings: Enhanced security settings can prevent certain connections.
Blocked Websites: The network might block access to specific websites or online services used during the assessment.
Step-by-Step Troubleshooting Guide
Step 1: Contact Your Network Administrator
If you're on a corporate/office or managed network, contact your network administrator.
Explain the issue and request them to adjust the network settings or firewall to allow access to the necessary resources for the assessment.
Step 2: Switch to a Different Network
If possible, switch to an alternate internet network, such as a personal Wi-Fi or mobile hotspot.
Ensure the alternate network has fewer restrictions to prevent the "Untrusted Network Connection" error.
Step 3: Contact Support
If the error persists after trying different networks, contact the support team for assistance.
Raise a support ticket for further investigation. Include a screenshot of the error message in your ticket to help the support team understand the problem.
You can raise a ticket by clicking here.
Additional Tips
Avoid Public Networks: Public networks like those in cafes or airports may have restrictive settings that cause this error.
Check Browser Settings: Ensure your browser does not have security extensions or settings that could be blocking the connection.