Introduction

When you're attending a one-way video round interview and if you're unable to hear any audio while playback during the Hardware Test, it may be due to issues with the microphone or other technical factors. This guide will help you troubleshoot and resolve common audio playback issues to ensure smooth completion of the Hardware Test.


Common Reasons for the Issue

  • Low System Volume: The system volume might be set too low for you to hear playback.

  • Poor Microphone Capture: Your microphone may not have captured your voice clearly.

  • Background Noise: Excessive noise during recording can interfere with audio quality.

  • Conflicting Multimedia Applications: Applications like Skype may be using the microphone and causing issues.

  • Improper Microphone Usage: Using mobile earphones instead of a proper microphone may result in poor audio capture.


Step-by-Step Troubleshooting Guide

Step 1: Adjust System Volume

  • Purpose: Ensure that the audio playback is audible.

  • Details: Increase your system volume to a high level before beginning the Hardware Test to ensure optimal audio recording and playback.

Step 2: Speak Clearly During the Hardware Test

  • Purpose: Ensure the microphone captures your voice properly.

  • Details: During the test, enunciate clearly and speak at a moderate volume into the microphone. Ensure your surroundings are quiet to avoid interference from background noise.

Step 3: Eliminate Background Noise

  • Purpose: Improve audio clarity.

  • Details: Perform the Hardware Test in a quiet environment. Avoid noisy surroundings that might interfere with the microphone’s ability to capture your voice clearly.

Step 4: Verify Audio Playback

  • Purpose: Confirm that your voice is clear in playback.

  • Details: After completing the recording, ensure that your own voice is audible and clear during the playback. If it sounds muffled or unclear, check the microphone settings.

Step 5: Close Background Applications

  • Purpose: Prevent other applications from using the microphone.

  • Details: Close multimedia applications (e.g., Skype, Zoom) that may be running in the background and potentially interfering with the microphone.

Step 6: Use Proper Microphone Equipment

  • Purpose: Ensure high-quality audio capture.

  • Details: Avoid using mobile earphones for recording. Instead, use the device’s built-in microphone or suitable headphones with an integrated microphone. Keep the microphone 5 to 10 centimeters away from your mouth for the best sound quality.


Additional Tips

  • Restart Your System: Before the test, restart your computer to refresh all system settings and avoid any lingering software issues.

  • Test the Microphone: Use an online audio testing tool or a simple recording application to test your microphone before the Hardware Test.


Conclusion

By following these steps, you should be able to resolve most audio playback issues during the Hardware Test. Adjusting system volume, ensuring a quiet environment, and using the right microphone equipment will help you hear your recordings clearly.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.