This error message appears when your current internet connection does not meet the session requirements. It prevents you from accessing or continuing with the session.


Potential Reasons for the Issue 

  • You're connected to an unstable or restricted network (like office, school, or mobile hotspots).

  • Your internet speed is too low for the platform’s requirements.

  • There is high ping or jitter, which disrupts the connection quality.



Step-by-Step Troubleshooting 

  1. Switch to a supported network:

    • Use a broadband or wired connection.

    • Avoid public Wi-Fi, mobile hotspots, or corporate VPNs/proxies.

  2. Check your internet speed and stability:

    • Visit https://speed.talview.com/

    • If your speed is below 5 Mbps (upload/download) or you notice high ping/jitter, you must switch to a better network.

    • Restart your modem/router to refresh your connection.


Conclusion:

If troubleshooting the current network does not resolve the issue, the most effective solution is to switch to a stable broadband connection that meets the platform’s requirements (minimum 5 Mbps upload/download speed with low ping and jitter). This ensures uninterrupted access and avoids further delays.




If you continue facing issue and would like to raise a support ticket, click here

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