If you see an untrusted connection warning while trying to access the assessment, it may be due to network issues, especially if you're on a work or school network. This guide will help you fix the problem quickly. 


Potential Reasons for the Issue 

  1. Network Restrictions: 

    • Work or school networks often block certain connections. 

  2. Security Certificate Issues: 

    • The website’s security certificate might not be trusted by your device. 

  3. VPN or Proxy: 

    • If you're using a VPN or a proxy, they might cause this issue. 


Steps to Resolve the Issue 

  1. Contact Your IT Support: 

    • If you're on a work or school network, contact your IT support team. They can help fix any security or network issues preventing you from connecting. 

  2. Switch to a Different Network: 

    • If you're unable to connect using your work or school network, try switching to a personal Wi-Fi network (like at home) to access the assessment. 


Additional Tips 

  1. Turn Off VPN or Firewall: If you're using a VPN or firewall, try turning it off and try again. 

  2. Check Your Browser: Make sure your browser is updated and configured to allow secure connections. 

  3. Avoid Public Networks: Networks in places like cafes or airports may block certain connections. It's best to use a private network. 

  4. Check Security Settings: Make sure there are no browser settings or extensions blocking the connection. 


Conclusion 
Following these steps should help you resolve the untrusted connection warning and continue with your assessment. If the problem continues, switching to a different network or contacting your IT support will usually fix the issue. 


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.