Introduction

Uploading your ID card for verification can sometimes be challenging due to technical issues related to face/ID detection. By following the correct steps, you can ensure a smooth and successful upload process.

Common Reasons for the Issue

  • Webcam Not Functioning: Your webcam might not be working correctly, leading to detection issues.

  • Background Applications: Apps like Skype or other camera-using applications may interfere with the process.

  • Poor Lighting Conditions: Insufficient or poor lighting can make it difficult for the system to detect your face or ID.

  • Incorrect ID Positioning: The positioning of the ID in front of the camera may not be optimal for detection.

Step-by-Step Troubleshooting Guide

Step 1: Verify Your Webcam Functionality

  • Test your webcam by opening a video application to check if the camera is working. If not, troubleshoot or switch to another camera.

Step 2: Close Background Applications

  • Close any video conferencing or multimedia apps (such as Skype or Zoom) running in the background to avoid interference with the face/ID detection.

Step 3: Ensure Adequate Lighting

  • Set up a well-lit environment with even lighting. Avoid backlighting or low-light conditions to ensure clear detection of your face and ID card.

Step 4: Adjust the Position of Your ID

  • Hold your ID steadily in front of the camera. Adjust the angle of the ID card or reposition the camera until it fits within the detection frame.

Step 5: Try a Different Webcam or ID Card

  • If your webcam or ID card isn't being detected properly, switch to another webcam or use a different ID to see if the problem resolves.

Additional Tips

  • Keep the Camera Lens Clean: Ensure that your webcam lens is clean and free of dust or smudges.

  • Use a Plain Background: A neutral and uncluttered background can help with clearer detection.

Conclusion

By following these steps, you can successfully upload your ID card without issues. Ensuring proper webcam functionality, closing background apps, and optimizing lighting and ID positioning will enhance the detection process.


If the problem continues to persist, we recommend submitting a support ticket along with a screenshot of the error for further assistance. You can raise a ticket by clicking here.