Support Center

Note: To ensure a Smooth Assessment and to avoid last-minute issues, please make sure that all prerequisites are met before starting your assessment. You can start by checking your system readiness using the  Prerequisites check. This will ensure your system meets all the requirements. 

If you're having trouble accessing the assessment or test link provided in your invitation email, don’t worry. There could be several reasons why the link isn’t working. This guide will help you troubleshoot potential issues and get you back on track. Follow the steps below to resolve the issue and successfully access your assessment. 

Potential Reasons:  

1. Link Expiration: The link may have expired if it was not used within the given timeframe. 

2. Typing Errors: Small mistakes while copying the link can cause it not to work. 

3. Browser Issues: Some browsers may block or restrict access to the link. 

4. Extensions or Settings: Browser extensions or settings may interfere with the link functioning properly. 

5. Network or Security Blocks: Company-provided devices or network security settings may block the link. 

Steps to Resolve: 

1. Check Link Expiration: Ensure the link hasn't expired. 

2. Verify the Link: Right-click the "Attend" link in your invitation email, select Copy Hyperlink, and paste it into Google Chrome, Firefox, or Microsoft Edge. 

3. Try a Different Browser: Use a different supported browser. 

4. Disable Browser Extensions: Turn off any extensions (like ad blockers) that may be blocking the link. 

5. Clear Cache and Cookies: Clear your browser’s cache and cookies to resolve potential issues. 

6. Use Incognito Mode: Open the link in an incognito/private window. 

7. Check Security Settings: Ensure your firewall or email provider isn’t blocking the link. 

Conclusion 

By following these steps, you should be able to access the assessment link. If the issue persists, please reach out for further assistance.